Patient Terms & Conditions – Cancellation Policy
At LIPS Healthcare, we value your time and strive to provide the best possible care. To help us manage appointments efficiently and ensure availability for all patients, the following Cancellation Policy applies:
Notice of Cancellation
Appointments must be cancelled or rescheduled with at least 24 hours’ notice.
Cancellations must be submitted through the communication channels specified at booking (telephone or email).
Cancellation Fees
Consultations & Procedures: Any “Did Not Attend” (DNA) fees set by the consultant will apply.
Diagnostic Imaging (Ultrasound & X-ray): A cancellation fee of £100 will apply for appointments cancelled with less than 24 hours’ notice.
Physiotherapy: Cancellations with less than 24 hours’ notice will be charged at 50% of the service fee.
Pathology (Blood Tests): £30 non-refundable deposit.
Cancellation fees must be settled in full before any future bookings can be confirmed.
Scope of Application
This Cancellation Policy applies to both Self-Pay and Insurance Patients.
Patients with private medical insurance should check their insurer’s terms, as these may differ.
Policy Communication and Acceptance
This Cancellation Policy is published on our official website and included in all appointment confirmations.
By booking an appointment, patients confirm that they have read, understood, and accepted this policy.
Best regards,
The LIPS Healthcare Team