1.1 This Cancellation Policy forms part of the Terms and Conditions governing the provision of services by LIPS HEALTHCARE (“the Provider”) to patients (“the Patient”). 1.2 By booking an appointment, the Patient accepts and agrees to be bound by the terms set out below.

2. Notice of Cancellation

2.1 The Patient must provide a minimum of 24 hours’ notice to cancel or reschedule any appointment. 2.2 Notice of cancellation must be provided via the communication channels specified by the Provider at the time of booking (including, but not limited to, telephone or email).

3. Cancellation Fees

3.1 Where a cancellation is made with less than 24 hours’ notice, the following fees shall apply:

Consultations and Procedures: Any Did Not Attend (DNA) fees applicable from the consultant.
Diagnostic Imaging (Ultrasound & X-ray): A cancellation fee of £100 will apply for appointments cancelled with less than 24 hours’ notice.
Pathology (Blood Tests): £30 non-refundable deposit.
Physiotherapy: 50% of the applicable service fee.

4. Scope of Application

4.1 This Cancellation Policy applies to both Self-Pay and Insurance Patients.

4.2 Patients covered by private medical insurance should consult their insurer’s terms and conditions, as these may vary. Where an insurer does not cover late cancellations, the Patient will remain personally liable for any applicable fees.

5. Policy Communication and Acceptance

5.1 This Cancellation Policy is published on the Provider’s official website and is included in appointment confirmation correspondence.

5.2 By proceeding with a booking, the Patient acknowledges that they have read, understood, and agreed to these terms.

Website “Terms and Conditions” Section

At LIPS Healthcare, we value your time and strive to provide the best possible care. To help us manage appointments efficiently and ensure availability for all patients, the following Cancellation Policy applies:

Notice of Cancellation

Appointments must be cancelled or rescheduled with at least 24 hours’ notice.
Cancellations must be submitted through the communication channels specified at booking (telephone or email).

Cancellation Fees

Consultations & Procedures: Any “Did Not Attend” (DNA) fees set by the consultant will apply.
Diagnostic Imaging (Ultrasound & X-ray): A cancellation fee of £100 will apply for appointments cancelled with less than 24 hours’ notice.
Physiotherapy: Cancellations with less than 24 hours’ notice will be charged at 50% of the service fee.
Pathology (Blood Tests): £30 non-refundable deposit.
Cancellation fees must be settled in full before any future bookings can be confirmed.

Scope of Application

This Cancellation Policy applies to both Self-Pay and Insurance Patients.
Patients with private medical insurance should check their insurer’s terms, as these may differ.

Policy Communication and Acceptance

This Cancellation Policy is published on our official website and included in all appointment confirmations.
By booking an appointment, patients confirm that they have read, understood, and accepted this policy.

Email Communication

Subject: Appointment Confirmation & Cancellation Policy

Dear (Patient Name),

Thank you for booking your appointment with LIPS Healthcare.

To ensure fair access to our services and efficient scheduling, we ask all patients to follow our Cancellation Policy:

Appointments must be cancelled or rescheduled with at least 24 hours’ notice.
Diagnostic Imaging (Ultrasound & X-ray): A cancellation fee of £100 will apply for appointments cancelled with less than 24 hours’ notice.
Physiotherapy: Cancellations with less than 24 hours’ notice will be charged at 50% of the service fee.
Pathology (Blood Tests): £30 non-refundable deposit.

Scope of Application

This Cancellation Policy applies to both Self-Pay and Insurance Patients.
If you are covered by private medical insurance, please check your insurer’s terms, as these may differ.

You can review the full policy here: (Insert Hyperlink)

If you have any questions, our team is happy to help at (Insert Contact Information).

We appreciate your cooperation and look forward to seeing you.

Best regards,

The LIPS Healthcare Team