Please return completed forms to LIPS HEALTHCARE 1st Floor, Turbine Hall B, Battersea Power Station, Circus Road South, Nine Elms, London SW11 8DD. All complaints will be managed confidentially, fairly, and in line with CQC standards. You can submit a complaint via paper form, email, or our online portal. We aim to respond within 3 working days and to resolve matters within 20 working days.

• Location Address: 1st Floor, Turbine Hall B, Battersea Power Station, Circus Road South, Nine Elms, London SW11 8DD
• Registered Address: Solar House, 282 Chase Road, London, United Kingdom, N14 6NZ
• Policy created, approved, signed, and issued by: Ibrahim El-Daly
• Issued and created on: 2025-08-15
• Review date: 2026-08-10