As a healthcare provider, we handle a wide range of information about you in order to support you and your needs.  This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.


Our Contact Information

London International Patient Services

5 Devonshire Place

London, W1G 6HL

United Kingdom

Telephone: 020 8194 8558

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our Representative at  Please ensure to include our company name in any correspondence you send to our Representative.


1.     Who ‘we’ are

  • When we outline to you how we take care of your data you will notice we use the words ‘LIPS, ‘we’, ‘us’ or ‘our’. This means we are referring to London International Patient Services. We are a limited company registered in England and Wales.
  • We are, in almost all circumstances, what is called the ‘Data Controller’ of your personal data. We are responsible for deciding how we hold and use your data, for taking care of your data and ensuring that anyone we work with, who might need to access your data, also takes care of it and follows our rules. If there is ever a situation where another organisation or person is the Data Controller of your data, we will let you know.

2.     What we do with your personal data

  • We process personal data only for the purpose for which it is collected. The purpose is dependent on whether you use only our website, or additionally, our services. If you use our services you are required to register and we collect your personal data. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications, but that will only occur in the case we have your consent or another legal justification for doing so.

3.     What personal data do we collect?

  • The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of retrieval of one of our web pages, your browser type and settings, your operating system, the last web page you visited, the data transmitted and the access status, and your IP address.
  • If you use our services, personal data is required to fulfil the requirements of a contractual or service relationship, which may exist between you and our organisation.
  • We collect:
  • Financial Details
  • GP name and address
  • Health insurance information
  • Name
  • Patient Number
  • Telephone contact details
  • Confidential Correspondence
  • Digital Images
  • Email, Social Networks
  • Employment History
  • Online Identifiers
  • Banking Details
  • Education History
  • Employee Performance Data
  • Location Information
  • Photographs together with Identifiers
  • Medical reports
    • 9(2)(a) - Explicit consent of the data subject
    • 9(2)(h) - For purposes of medicine, health or social care or health professionals
  • Results of blood tests
    • 9(2)(a) - Explicit consent of the data subject
    • 9(2)(h) - For purposes of medicine, health or social care or health professionals
  • Results of treatments
  • 9(2)(a) - Explicit consent of the data subject
  • 9(2)(h) - For purposes of medicine, health or social care or health professionals
  • Clinical treatment
  • 9(2)(a) - Explicit consent of the data subject
  • 9(2)(h) - For purposes of medicine, health or social care or health professionals
  • Results of assessments
  • 9(2)(h) - For purposes of medicine, health or social care or health professionals

4.     How do we look after personal data?

  • We limit the amount of personal data collected only to what is fit for the purpose, as described above. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic. We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes, we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.

5.     How can you access your personal data?

  • You have the right to request access to any of your personal data we may hold. If any of that information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely.

This is known as a data subject access request whereby you can receive a copy of the personal data that we hold about you.  This right applies in all circumstances, however there might be some scenarios where we cannot provide you with some of the information requested (i.e. to protect the rights of others or due to legal privilege/confidentiality). If that is the case, we will explain this to you as part of our response to your request.

  • Where you have previously given your consent to process your personal data, you also have the right to request that we port or transfer your personal data to a different service provider or to yourself, if you so wish.
  • Where it may have been necessary to get your consent to use your personal data, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal.


6.     How we lawfully process your data

  • We use your data for a range of different purposes. To do so lawfully we need to have a legal basis for doing so.
  • We normally process your personal data if it is:
    • Necessary to provide you with your care - to enable us to carry out our obligations to you, arising from any contract entered between us. This may include the provision of services or treatments to you and related matters, such as billing, accounting and audit, credit or other payment card verification and anti-fraud screening
    • In our, or a third party's legitimate interests to do so (e.g. in helping with medical safety, quality assurance and medical research, or managing our business operations). We will be utilising legitimate interests as our lawful basis under Article 6 UK GDPR in limited circumstances where the processing of your data does not impede your rights and freedoms. For more information, please refer to the ICO’s guidance on legitimate interests
    • Required by any applicable law (i.e. to meet certain legal obligations placed on us by English law as a healthcare provider
    • With your explicit consent for example: direct consumer marketing communications, participating in a clinical research project or clinical trial and/or engaging with third parties.
  • As part of your treatment, we are required to get your consent to the medical treatment itself. However, this consent shouldn’t be mistaken for consent to process personal data. As a private healthcare provider, we process your personal data in order to comply with our obligations under our contract with you. Generally, we will only ask for your consent to data processing if there are no other legal grounds to process. In these circumstances, we will always aim to be clear and transparent about why we need your consent and what we are asking it for. Where we are relying on consent to process personal data you have the right to withdraw your consent at any time by contacting us using the details below and we will stop the processing for which consent was obtained.
  • To process special category data (i.e. personal data that needs more protection because it is sensitive), we rely on additional legal grounds and generally, they are as follows:
    • Necessary for the purposes of medical diagnosis, to provide health or social care treatment, or to manage health or social care systems and services. This may also include monitoring whether the quality of our services or treatment is meeting expectations
    • With your explicit consent
    • It is necessary to establish, make or defend legal claims or court action
    • It is necessary so that we can comply with employment laws
    • It is necessary for a public interest purpose in line with any laws that are applicable. This should assist in protecting the public against dishonesty, malpractice or other seriously improper behaviour for example, investigating complaints, clinical concerns, regulatory breaches or investigations e.g. the Care Quality Commission (‘CQC’), the General Medical Council (‘GMC’) or the Information’s Commissioner Office (‘ICO’).


7.     Where we get your data from  

  • We very rarely obtain information about you without your prior knowledge. We will collect your personal data either from you directly, from your Consultant, or from a referring body.
  • There might be some instances where we receive data about you from other organisations or people. For example, if we receive a piece of information from your General Practitioner (‘GP’), embassy or insurance company, you should know about it prior to us receiving the data or we may confirm we have received it as part of your interaction with your care team.


8.     Who we share your data with 

  • Where possible, we avoid sharing your data with anyone outside of LIPS. There will be, however, situations where this is not possible, and a third party will need to access or be given a copy of your personal data. Some examples have been included below:
    • Consultants who are Data Controllers in their own right (for example, in order to deliver your care) Suppliers or collaborators (for example, in order to provide bespoke 3D prosthetics, or to support our IT infrastructure)
    • Regulators, authorities or government bodies (for example, in order to resolve a complaint that has been raised or to conduct professional body safety reviews)
    • Professional advisers, including external legal advisors, insurance companies and medical experts (for example, in order to resolve a legal claim or dispute, to provide pre and/or post procedure reviews)
    • Third parties for the purposes of debt collection
    • Third party payment processor companies. For the avoidance of doubt, LIPS will not store any of your payment card details
    • Delivery companies for the purposes of transportation
    • Third parties for health, wellbeing & patient safety analysis
    • Third party service providers for the purposes of storage of information and confidential destruction.
  • Where a third-party Data Processor is used, we ensure that, in addition to their obligations under Data Protection Laws, they operate under contractual restrictions which aim to safeguard the confidentiality and security of your information.


9.     Where in the world your data is physically sitting

  • We use systems, technology and/or support vendors who may store or have access to physical or cloud storage which resides both in the UK and abroad. This includes countries both within the European Economic Area (‘EEA’) and, in limited circumstances, those further afield, for example the United States of America.
  • Where we store or share personal data with a third party in a country outside of the UK or EEA, we will put appropriate safeguards in place to protect that data in accordance with the applicable Data Protection Laws and the ICO’s guidance. These range from a contract with that third-party supplier through to technical measures to protect it while it gets there.
  • We may also need to share your data with a third party in a country outside of the UK if you are a resident of another country and that third party is authorising or providing part of your care.


10. How long we keep your data

  • We only keep your data as long as it is required either by English Law, health regulatory best practice, codes of practice, or our own legitimate business needs in line with our corporate policies.
  • The full range of retentions varies per record, some are only kept short-term, and some kept more long-term if they relate to legal matters or long-term medical conditions. Below are the considerations we use to determine the appropriate retention period:
    • The purposes for which we process your personal data and whether we can achieve those purposes through other means
    • The applicable legal, regulatory, tax, accounting or other requirements
    • The amount, nature, and sensitivity of the personal data
    • The potential risk of harm from unauthorised use or disclosure of your personal data.


11. How we protect your data

  • As you can appreciate, we cannot give you the full list of specific measures we have in place to prevent your data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed. However, please rest assured that we are committed to ensuring a high level of protection for your data while it is in our management.
  • Examples of some of the measures we have in place include:
    • Agreed organisation-wide standards on security and data handling
    • IT technical controls to limit access to your personal information only to those employees, agents, contractors and other third parties who have a business need-to-know
    • Physical security controls on our buildings and wards
    • Contractual controls with third parties (‘our house, our rules’)
    • Training and awareness for all employees and Consultants
    • Key roles in our organisation with specialist knowledge on Information Governance, Data Protection and Cyber Security to ensure your information is always protected.



How you can find out more information

If you have any questions or queries about how we handle your personal data at LIPS, please get in touch at